عربي

About us

Expert Systems was built from inside companies,not from outside them.

Expert Systems is an integrated AI system for companies, from Riyadh. We designed it for business owners and general managers: a team of AI employees working 24 hours a day, and a control dashboard where they see all their numbers and make their call.

Our story

The same problem in every company we worked in

We spent more than 14 years in the Saudi market running sales, operations and digital transformation at large service companies, with teams serving thousands of customers. We kept seeing the same picture: customer messages arriving after hours with no one to answer, ad budgets spent with no one knowing which riyal was earning, and reports reaching management after the moment to decide had passed.

We tried the usual fixes: extra staff, a separate software tool for each department, marketing agencies. Each fix covered one part and added another cost and another report. We found that companies don’t lack another tool. They lack a team that works on all the data together and never sleeps.

That’s where Expert Systems began: one system that brings together AI employees and a control dashboard, connects to the company’s current systems, raises only what the decision-maker needs, and acts with their approval.

About the founder

More than 14 years in the Saudi market across B2C and B2B sales, operations management, and digital transformation, plus founding tech and service companies and mobile apps. He holds an MBA.

How we work

Four principles we don’t compromise on

  1. Results before technology

    We start from a number you want to improve: sales, waste, or response time. Then we build the right team around it.

  2. You stay in charge

    Any spending, price change or campaign launch happens with your approval, or within rules you set.

  3. We connect to what you have

    We don’t ask you to change your systems. Expert Systems reads from WhatsApp, ads, accounting and POS, and works on top of them.

  4. Your data stays yours

    We don’t use your company’s data to train general models, and we don’t share it with any other client. Details in our Privacy Policy.

Illustrative example · Hypothetical company

What the first month looks like with Expert Systems

"Rawnaq Stores" is a hypothetical home goods and gifts chain with several branches and an online store. It’s the same company you see in the system demo.

Before the system

  • Late-night WhatsApp inquiries wait until morning, and some are lost.
  • Ads on four platforms, with no one comparing cost per order across them weekly.
  • Abandoned carts in the online store with no follow-up.
  • Expenses reviewed at month-end close.

What the system does

Week oneWhatsApp and the online store are connected. The Sales Agent and Customer Service Agent start replying around the clock and pass to the team whatever needs a human.
Week twoAd and accounting accounts are connected. The control dashboard shows sales and expenses daily, and the morning report begins.
Week threeThe Follow-up Agent recovers abandoned carts and follows up on quotes, and the AI Finance Manager compares expenses with the budget and flags waste.
Week fourThe first recommendations to shift ad budget to the highest-return channels are carried out with the manager’s approval, and the month’s results are reviewed.
47inquiries answered in a single night
SAR 57 vs. SAR 88cost per order from Google vs. Snapchat
SAR 4,600value of 7 abandoned carts recovered in one morning
SAR 2,000monthly packaging waste flagged by the system

This is an illustrative example with hypothetical figures that explains how the system works. It is not a client story. We’ll publish our real client stories, with their numbers, once they approve.

Try this example yourself

Company details

Who’s behind Expert Systems

Company
Expert Systems Company
Commercial Registration
1009184848
Address
Office 12, 3rd Floor, Plaza Complex Building, Al Aqiq District, Riyadh
Contact
WhatsApp +966 50 420 4116 · info@ususai.com

The company you dream of is run by an expert team

Message us today, and we’ll show you how it starts from week one.